At Touch Heel, customer satisfaction is our top priority. We understand that sometimes footwear may not meet your expectations, and we're here to make it right with our straightforward refund policy. Please take note of the following guidelines:

Eligibility for Refunds:

• Unused and Unworn Items: Footwear must be unused, unworn, and in their original condition to qualify for a refund. Please ensure you try on shoes indoors on a clean surface before wearing them outdoors.
• Original Packaging: Return shoes in their original packaging, including shoeboxes, tags, and any accessories or inserts.
• Return Period: You have 30 days from the original purchase date to request a refund. Returns requested after this period may not be accepted.

Refund Process:

• Contact Customer Service: Initiate a refund by contacting our customer service team at contact@touchheel.com. Provide your order number and reason for return.
• Return Shipping: You're responsible for return shipping costs. We recommend using a trackable shipping method for safe and timely delivery.
• Inspection and Processing: Once we receive your return, we'll inspect the item(s). If they meet our criteria, we'll process your refund within 3-5 business days to your original payment method.

Exchanges:

• If you need a different size, style, or color, please follow the refund process and place a new order on our website. Exchanges are subject to product availability.

Damaged or Defective Items:

• If you receive a damaged or defective item, contact us immediately. We'll work swiftly to resolve the issue, whether through a replacement, exchange, or refund.

Contact Us:

• For any questions or assistance with your return or refund, reach out to our dedicated customer service team at contact@touchheel.com. We're here to ensure your satisfaction and provide exceptional service.

Thank you for choosing Touch Heel. We value your business and strive to make your shopping experience enjoyable and hassle-free.